Hot Air Balloon — Support
Answers to the most common questions. Didn’t find yours? Write to us.
Frequently asked questions
Is the game free?
Yes. Hot Air Balloon is completely free to play from start to finish. You can choose to watch an optional rewarded video to repair your balloon or continue once after an impact, but rewarded videos only play when you tap a video button.
Can I play offline without internet?
Yes. Flying, collecting stars, the Workshop, and personal records work offline. A connection is needed for ads, purchases, and optional online leaderboards.
Where can I manage my ad and privacy settings?
You can open the consent manager at any time by tapping 'PRIVACY ANNUNCI' (or 'AD PRIVACY') on the main title screen or from the 'INFO' panel.
How do Hangar and Workshop upgrades work?
During flight, you can collect 11 free upgrades. In the Workshop, you spend stars earned while flying to increase their duration and power. In the Hangar, you can unlock permanent premium upgrades to equip before taking off.
Where are my progress and purchases saved?
Progress, records, stars and diamonds are stored on your device. Permanent store purchases can be restored from the Hangar; spent diamonds cannot be restored.
How do I contact support or report an inappropriate ad?
Tap 'INFO' on the main menu to access 'ASSISTENZA', or email us directly at app.fbmb@gmail.com describing the issue and app version.
Still need help?
Email us with the app name, your device model and operating system version, and a short description of the problem.
app.fbmb@gmail.com